How much is shipping?

Shipping is free for orders over $50. Orders under $50 will be charged standard shipping rates calculated at checkout. 

What shipping carrier do you use?

We ship packages with both USPS and UPS depending on the order size and value. Orders are shipped via ground or standard shipping. Currently we do not offer expedited shipping. 

How quickly are orders shipped?

We’re a small business with limited paws on deck. Please allow 3 to 5 business days 

How long does it take to receive an order?

Once shipped, domestic orders are expected to take 3 - 7 business days. International orders take 1 - 6 weeks for delivery with and average transit time of 2 weeks. 

Duty Charges/ Import Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.

Can I change my delivery address?

We can update your shipping address only up to 24 hours after the order has been placed. Please email info@poochue.com with your order number and updated address.

What happens if your package is lost?

We work hard to get your items shipped quickly and on time; however, once we have fulfilled your order they are out of our hand and the responsibility is forwarded to the shipping carrier. In the unlikely event that you have a lost/stolen package please first contact the shipping currier and then you can notify us and we will see if there is anything we can do on our end.